Welcome to Show.Z Store, your trusted partner for premium collectibles and action figures. We are committed to ensuring your collecting experience is as exceptional as the items in your collection.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.

Shipping Methods & Delivery Times

Shipping Method Carrier Cost Delivery Time Features
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipment Trackable, insured, faster delivery
Free Shipping EMS Free for orders over $50 15-25 business days after shipment Economical option for larger orders
Important Note: We do not ship to certain Asian countries and select remote regions. Please check our shipping destinations before ordering.

Returns & Exchanges Policy

At Show.Z Store, we understand the passion and investment behind each collectible. Our returns policy is designed to protect both collectors and the integrity of these premium items.

Return & Exchange Eligibility

Items Eligible for Return/Exchange:

  • Unopened action figures and model kits in original packaging
  • Items with manufacturing defects or damage during shipping
  • Incorrect items shipped by our team
  • Returns must be initiated within 15 days of delivery

Non-Returnable Items

Due to the specialized nature of collectible items, the following cannot be returned or exchanged once opened:

  • Opened collectible figures (including 3rd Party TFs, 4th Party TFs, and Action Figures)
  • Pre-ordered or limited edition items (marked as “Complete Model” or special editions)
  • Custom or commissioned pieces from studios like Azure Sea Studios or Earnestcore Craft
  • Items from categories: “3rd Party & Official TFs”, “3rd Party Model Kit”, “4th Party TFs” once opened
  • Products where original packaging has been damaged or discarded

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our collector support team at [email protected] within 15 days of receiving your order. Please use the following template:

Subject: Return Request – [Your Order Number]

Email Content:
Dear Show.Z Store Support Team,

I would like to request a return/exchange for my order.
Order Number: [Insert your order number] Product Name: [Insert product name, e.g., “1144 Complete Model”] Reason for Return: [Please specify: defective item, wrong item received, etc.] Preferred Resolution: [Refund / Exchange for [specific product if available]] Attachments: [Please attach photos showing the issue, if applicable]
Thank you for your assistance.
[Your Name]

Step 2: Approval and Instructions

Within 2 business days, our team will review your request and email you with:

  • Return authorization and RMA number
  • Shipping instructions and return address
  • Any additional requirements specific to your item

Step 3: Ship Your Return

  • Package the item securely in its original packaging with all included materials
  • Include the RMA number clearly on the outside of the package
  • We recommend using a trackable shipping service

Step 4: Processing and Resolution

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange according to your request.

Refund Information

Refund Type Processing Time Method Notes
Credit Card Payments 5-10 business days Original payment method Visa, MasterCard, JCB
PayPal Payments 3-5 business days Original PayPal account Instant processing for PayPal balances

Note: Original shipping fees are non-refundable unless the return is due to our error. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Exchange Process

For eligible exchanges (unopened items or defective replacements):

  • Follow the standard return process above
  • Specify your desired exchange item in your request
  • If the exchange item is of different value, we’ll process a partial refund or invoice for the difference
  • Exchange shipping is complimentary for defective/wrong items
  • Exchange processing typically adds 3-5 business days to the standard return timeline due to additional shipping

Collector Support

Our dedicated support team understands the importance of your collectibles and is here to help:

Email: [email protected]

Response Time: Within 24-48 hours during business days

Address: 1816 Coleman Avenue, MESA, US 81643

We appreciate your trust in Show.Z Store for your premium collectible needs and are committed to resolving any issues with the care and attention your collection deserves.

“More than delivery – we bring legendary collections to life, one careful shipment at a time.”