Returns & Exchanges

Our Commitment to Collector Satisfaction

At Show.Z Store, we understand the passion and investment behind each collectible. Whether you’ve purchased a premium “1100 Complete Model” Transformers masterpiece, a detailed Bandai Gundam kit, or an exclusive FansToys figure, we’re dedicated to ensuring your complete satisfaction with every acquisition.

Return & Exchange Eligibility

Items Eligible for Return/Exchange:

• Unopened action figures and model kits in original packaging
• Items with manufacturing defects or damage during shipping
• Incorrect items shipped by our team
• Returns must be initiated within 15 days of delivery

Non-Returnable Items:

• Opened collectible figures (including 3rd Party TFs, 4th Party TFs, and Action Figures)
• Pre-ordered or limited edition items (marked as “Complete Model” or special editions)
• Custom or commissioned pieces from studios like Azure Sea Studios or Earnestcore Craft
• Items from categories: “3rd Party & Official TFs”, “3rd Party Model Kit”, “4th Party TFs” once opened
• Products where original packaging has been damaged or discarded

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our collector support team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Approval and Instructions

Within 2 business days, our team will review your request and email you with:

• Return authorization and RMA number
• Shipping instructions and return address
• Any additional requirements specific to your item

Step 3: Ship Your Return

Package the item securely in its original packaging with all included materials. Include the RMA number clearly on the outside of the package. We recommend using a trackable shipping service.

Step 4: Processing and Resolution

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange according to your request.

Refund Information

Note: Original shipping fees are non-refundable unless the return is due to our error. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Exchange Process

For eligible exchanges (unopened items or defective replacements):

1. Follow the standard return process above
2. Specify your desired exchange item in your request
3. If the exchange item is of different value, we’ll process a partial refund or invoice for the difference
4. Exchange shipping is complimentary for defective/wrong items

Exchange processing typically adds 3-5 business days to the standard return timeline due to additional shipping.