FAQ

Product Information

What types of collectibles do you offer?

At Show.Z Store, we specialize in high-end collectibles for discerning enthusiasts. Our menu includes:

• Complete Models: Such as 1100 Complete Model, 1144 Complete Model, and 172 Complete Model, offering ready-to-display pieces.
• Transformers and Action Figures: Including 3rd Party & Official TFs, 3rd Party Model Kits, 4th Party TFs, and brands like FansToys, DX9, and Black Mamba.
• Anime and Gundam Items: Featuring Evolution Toys, Bandai, and other premium brands for builders and collectors.
• Diverse Brands: We carry products from 52Toys, APC Toys, Azure Sea Studios, Blitzway, and more, ensuring a wide selection for every taste.

Our products are known for their exceptional quality, limited editions, and rarity, catering to Transformers enthusiasts, anime figure collectors, and Gundam builders who value craftsmanship and exclusivity.

Are your products authentic and high-quality?

Absolutely! We source our collectibles from reputable brands and suppliers, ensuring authenticity and premium quality. Each item undergoes rigorous quality verification before shipping to guarantee it arrives in mint condition, ready for your display.

Shipping and Delivery

Where do you ship to?

We offer seamless global delivery to collectors worldwide, excluding select remote areas in Asia. Our base is in the US, and we serve customers across continents with reliable international shipping.

What are your shipping options and costs?

We provide two premium shipping methods to suit your needs:

• Standard Express Shipping: Carried by DHL or FedEx, costing $12.95. Delivery takes 10-15 days after dispatch, with real-time tracking, priority customs clearance, insurance, and signature confirmation. Ideal for faster, secure delivery.
• Free Standard Shipping: Carried by EMS, free for orders over $50. Delivery takes 15-25 days after dispatch, with trackable shipping and secure packaging. Perfect for budget-conscious collectors or multiple-item orders.

How long does order processing and delivery take?

Here’s a breakdown of our timeline:

• Order Processing: 1-2 business days for quality verification and secure packaging.
• Dispatch: Occurs the next business day, with shipping confirmation and tracking details sent to you.
• In Transit: 10-25 days, depending on the selected shipping method.
• Delivery: Secure handover for your collection, ready for display.

We use collector-grade packaging to ensure your items arrive safely, with museum-level care.

Do you offer tracking for shipments?

Yes, both shipping methods include tracking. For Standard Express, you’ll get real-time updates, while Free Standard Shipping via EMS is trackable for peace of mind.

Returns and Refunds

What is your return policy?

We offer a hassle-free 15-day return policy from the delivery date. If you’re not satisfied with your purchase, you can initiate a return for a refund or exchange. Please ensure the item is in its original condition with all packaging intact.

How do I initiate a return?

To start a return, contact our support team at [email protected] within 15 days of delivery. Provide your order details and reason for return, and we’ll guide you through the process. Note that return shipping costs may apply unless the item is defective or incorrect.

Are there any items that cannot be returned?

Due to the nature of collectibles, limited-edition or opened items may not be eligible for return unless they arrive damaged or defective. Please refer to our full return policy for details.

Payment and Security

What payment methods do you accept?

We accept all major payment methods to make your collecting journey seamless:

• Visa: Secure global payments.
• MasterCard: Worldwide acceptance.
• JCB: Preferred by our Asian collectors.
• PayPal: Provides an extra layer of buyer protection.

All transactions are encrypted and secure, ensuring your financial information remains protected.

Is my payment information safe?

Yes, we use advanced encryption technologies to safeguard your data. Your payment details are never stored on our servers, and we comply with international security standards for online transactions.

Account and Orders

How do I create an account?

Currently, you can place orders without an account by checking out as a guest. However, we’re working on adding account features for easier order tracking and management. For now, use your email to receive updates and tracking information.

How can I track my order?

After dispatch, we’ll send a shipping confirmation email with tracking details. Use the provided link to monitor your package’s progress in real-time.

What if I have issues with my order?

If you encounter any problems, such as missing items or delays, contact us immediately at [email protected]. Our team is here to assist you with any concerns.

General Inquiries

What is Show.Z Store’s mission?

At Show.Z Store, we’re passionate about bringing legendary collections to life. Our collector-first philosophy ensures premium products, global delivery excellence, and a seamless experience for Transformers, anime, and Gundam enthusiasts worldwide.

How can I contact customer service?

For any questions or support, email us at [email protected]. We aim to respond within 1-2 business days. You can also visit our website for more details.